Q: How does the ordering and fulfillment process work?
A: Currently, we offer flash sales three times per school year in September, October/November, and April. The online store is open for a short period of roughly 2 weeks during each flash sale. During a sale, all customer orders and payments are gathered up until the stated sale deadline. Immediately after the sale deadline, customer orders are sent to Threads Custom Gear in Traverse City for production. The production process usually takes about 10-12 business days. Once your items are ready, you can pick them up at Threads or they will be shipped to you based on your selection at checkout.
Q: I’m not shipping my order, why am I still asked to fill out that information?
A: Our system requires this information for the order to process.
Q: How long will it be before I receive my order?
A: Please note that we do not carry pre-made stock or inventory. All items are made-to-order, and as such, are subject to a production timeline of approximately 10-12 business days.
Q: I made an error in my order. What should I do?
A: If the flash sale is still open and we have not yet submitted the order batch for production, we may be able to make a change but there is no guarantee. Please contact Jeff Keen.
Q: I ordered a size which does not fit. May I exchange it?
A: We are unable to offer size exchanges for these items, as they are made-to-order. A teacher or school counselor may be able to find a good home for any unwanted Comet gear.
Please contact Jeff Keen at (734) 834-7692 with any questions or issues.