Q: How does the ordering and fulfillment process work?
A: We offer 1-week flash sales a few times per school year in September, November, and April. During the sales, customer orders and payments are gathered during the sale period. Immediately after the sale deadline, orders are sent to our supplier for procurement and production, which is a 2-week process. Once your items are ready, you can pick them up at Threads Custom Gear in Traverse City or they will be shipped to you based on your selection at checkout.
Q: I’m not shipping my order, why am I still asked to provide that information?
A: The technology we use requires this information for the order to process.
Q: How long will it be until I receive my order?
A: All items are made-to-order, and as such, are subject to a procurement and production timeline of approximately 2 weeks after the close of the flash sale. You will be notified via email when your order has shipped or is ready for pickup.
Q: I made an error in my order. What should I do?
A: If the flash sale is still open and we have not yet submitted the order batch for production, we may be able to make a change but there is no guarantee. Please contact Jeff Keen.
Q: I ordered a size which does not fit. May I exchange it?
A: Sorry but we are unable to offer size exchanges for these items, as they are made-to-order. One option may be our exchange program below.
Please contact Jeff Keen at (734) 834-7692 with any questions or issues.